• If a data breach occurs, what’s the important first step?

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    Published 4 Dec 2014 at 9:02 am - No Comments Digital Guardian, a vendor of information technology security solutions, recently invited me, as well as 29 other IT Security practitioners to comment on a security topic (made all the more relevant by the recent media coverage ...

    If a data breach occurs, what’s the important first step?
  • CRM for Fun and Profit, Part II: Costs

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    Published 16 Oct 2014 at 12:15 pm - No Comments Some time ago I was at a Microsoft Convergence conference and was immersed in all things CRM. During one discussion the topic of the costs of CRM implementations came up. I distinctly remember one of the comments. “The trouble w ...

    CRM for Fun and Profit, Part II: Costs
  • When it comes to data security …

    http://www.spitfireinnovations.com/wp-content/uploads/2014/10/openlock3-640x301.jpg

    Published 9 Oct 2014 at 1:45 pm - No Comments I was recently asked to participate in a group interview sponsored by Digital Guardian (a vendor of information technology security solutions) that centred on a simple question: “What’s the #1 biggest mistake companie ...

    When it comes to data security …

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If a data breach occurs, what’s the important first step?

If a data breach occurs, what’s the important first step?

Digital Guardian, a vendor of information technology security solutions, recently invited me, as well as 29 other IT Security practitioners to comment on a security topic (made all the more relevant by the recent media coverage of several significant  data security issues). The topic was: “What’s the most important next step you should take following a data breach?” Here’s(…)

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A Need to Remember

A Need to Remember

I wrote this piece several years ago; I hadn’t thought about it for some time, but the recent loss of two Canadian soldiers in Ottawa and in Saint-Jean-Sur-Richelieu changed that. Today is Remembrance Day.  The eleventh hour, of the eleventh day, of the eleventh month.  Please take two short minutes out of your day to remember and to(…)

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CRM for Fun and Profit, Part II: Costs

CRM for Fun and Profit, Part II: Costs

Some time ago I was at a Microsoft Convergence conference and was immersed in all things CRM. During one discussion the topic of the costs of CRM implementations came up. I distinctly remember one of the comments. “The trouble with CRM projects is that the first 80% of the project takes the first 80% of(…)

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